Support
Got a question, found a bug, or want to suggest a feature? We're here to help.
Get in Touch
The quickest way to reach us is by email. We read every message and aim to respond within 48 hours.
camillericreations@icloud.com Typical response time: within 48 hoursReport a Bug
Found something broken? Let us know what happened, which app and version you're using, and your device model. Screenshots help a lot.
Request a Feature
Have an idea that would make an app better? We love hearing from users. Every suggestion goes into the hopper and the best ones make it into future releases.
Account & Data
Need to delete your account, export your data, or change your subscription? We'll sort it out. Just tell us which app and what you need.
General Questions
Not sure which category fits? Just send us a message. We're happy to help with anything — no question is too small.
🗑️ Request Data Deletion
You have the right to request that your personal data be deleted at any time. There are two ways to do this:
Option 1: Delete from Within the App
All our apps that require an account provide a built-in data deletion option. You can delete your account and all associated data directly from the app without needing to contact us:
- Open the app and navigate to Settings
- Tap Account (or Profile)
- Tap Delete Account
- Confirm the deletion when prompted
This is the fastest method. Your account and all stored data will be permanently removed immediately. This action cannot be undone.
Option 2: Request Deletion by Email
If you're unable to access the app or prefer to make the request manually, you can email us directly:
- Send an email to camillericreations@icloud.com with the subject line: "Data Deletion Request"
- Include in your email: your full name, the email address associated with your account, and which app(s) you want data deleted from
- We will verify your identity by responding to the email address on file, or asking a follow-up question to confirm ownership
- Your data will be deleted within 30 days of a verified request. You will receive a confirmation email once deletion is complete
What Gets Deleted
When you request data deletion — either from within the app or by email — the following data is permanently removed:
- Your user account and profile information
- All content you have created within the app (entries, routines, preferences, etc.)
- Any cloud-synced data stored in Firebase
- Analytics data linked to your account
Note: Subscription billing records held by Apple or Google are not affected, as we do not control those. You may also need to cancel your subscription separately through the App Store or Play Store.
App Status
| App | iOS | Android |
|---|---|---|
| ⏰ ADHDOList | Live | Live |
| ⚽ LionTrack | UAT | Live |
| 👪 FamilyHub | UAT | UAT |
| 📚 StudyTrack | UAT | UAT |
| 🏃 Odyssey | In Development | In Development |
| ✈️ FirstSolo | In Development | In Development |
| 📈 Provenance | In Development | In Development |
| 💕 Fancy That | In Development | In Development |
Frequently Asked Questions
How do I restore my subscription on a new device?
Open the app, go to Settings, and tap "Restore Purchases." This will check your Apple ID or Google Play account for existing subscriptions and re-activate them.
How do I delete my account and data?
You can delete your account directly from within any of our apps (Settings > Account > Delete Account), or by emailing us. See the full Data Deletion section above for a step-by-step guide.
Which devices are supported?
Our iOS apps require iOS 17 or later and work on iPhone. Some apps (FirstSolo, FamilyHub) have optimised iPad layouts. Android apps require Android 10 or later.
How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play Store — not through our apps directly. Go to your device Settings > Apple ID > Subscriptions (iOS) or Google Play > Payments & subscriptions (Android).
Is my data backed up?
Apps that use Firebase (LionTrack, FamilyHub, StudyTrack, Odyssey, FirstSolo, Provenance, Fancy That) sync data to the cloud automatically. Your data is available on any device you sign into. ADHD Morning Routine stores data locally with optional iCloud/Firebase sync for family features.
Can I use the app offline?
Yes. All our apps work offline for core functionality. Data will sync when you reconnect to the internet. Some features (family race, team sync, AI-generated content) require an active connection.
I have a billing issue. Who do I contact?
All billing is handled by Apple (App Store) or Google (Play Store). For refunds or payment issues, contact Apple Support or Google Play Support directly. We don't have access to payment information.
Tips for Reporting Bugs
The more detail you include, the faster we can fix the issue. Here's what helps:
Include in your email:
1. Which app and version (found in Settings > About)
2. Your device model and OS version (e.g., iPhone 15, iOS 17.5)
3. What you were doing when the problem occurred
4. What you expected to happen vs what actually happened
5. Screenshots or screen recordings if possible